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All the common questions and answers

General Questions

What is the refund policy of White Label Solutions?

We have a customer friendly 30-day* refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin doesn’t include. Read our refund policy.

Does your products support localizations?

Yes, all of our paid items supports localizations.

What is your free product support policy?

White Label Solutions offers a good number of free products. Our free titles are labelled as “Free” so you can easily recognize them. We provide support for our free products, but the paid apps get the utmost priority from the support team.

We do not have any installation or setup service. You can hire a freelance developer to do this on your own.

Why should I have a registered account on your website?

If you want to use any of our items (either free or premium), you need to register an account so that we can keep a record of all of our items users. This account will let you post support queries on our forums as well.

Account Questions

Can I share my username and password with your staffs?

Yes, you can. But we recommend you not to share your live website’s password with anybody. You can share password of your demo website.

How to recover my White Label Solutions account password?

If you forget your White Label Solutions account password, then go to this link and fill out the form with your email address and click the ‘Reset Password’ button. You will receive an email with the password reset instructions. If you don’t get the email, please check your email’s spam box.

How to download the product?

If you purchase any of our products, you need to download that product to use. To download the product purchased, you have to first login to the site. Then go to My Account > Download. There you can find a download section. If you face any problem, please feel free to contact our support team.

Pre-Sale Questions

Do you provide documentation and support?

Yes, all of our items and apps are well-documented, and we provide top notch support for our products.

How long do I have support access?

You can get our tech support for 1 year from the day you purchase our item(s).

How can I benefit from support and updates?

We provide support for issues you run into while using our products and update these on a regular basis. We highly recommend you to update your item(s)/app(s) whenever an update is available.

Do you provide customization?

No, we don’t provide any customization service. All of our themes are highly customizable and we believe you can do it yourself. Our apps are feature-rich and flexible enough for anyone to use.

Do you have an affiliate program?

No. We do not have an affiliate program.

For how many features I can use a item/app?

Our single product license allows you to use one item/app for a single feature upon a single purchase. The bundles offer unlimited domain use license.

How can I use a discount voucher?

If you have any coupon code, then apply that on the cart/checkout page’s “Coupon Code” text field. (Each coupon code has its own deadline. They are not supposed to work after that particular time).

Which payments do you accept?

We accept PayPal(for small purchases), Visa, MasterCard, Discover and American Express(for larges) and bank transfer from 1000-2000$ and up.

Can I share/sell the apps which I bought?

The buyer can’t share/sale the products, just use the rights of the license granted. Any other action will be considered illegal or criminal.

Source code license?

All the languages that would be ingredients of the projects are under open source license with exception of Apple software or Android. I am payed member of Apple /Google developer group that gives me full access to their software, Xcode, Objective-C/Swift/Java/Kotlin + related frameworks + technical support.